🚚 SHIPPING POLICY

Fast, Reliable & Worldwide Shipping

NOVIXA ships worldwide with trusted delivery partners, secure packaging, and real-time tracking — so your order arrives safely, every time.

⚡ Order Processing

All orders are processed within 1–2 business days (Monday–Friday, excluding public holidays). You will receive a shipping confirmation email with your tracking number once your order has been dispatched.

• 1–2 business days processing time
• Tracking email sent after shipment
• Orders placed on weekends ship the next business day
• High-demand periods may add 1–2 extra days

✔ Processing time does not include transit time

🌍 Worldwide Delivery Times

Estimated delivery times after dispatch. Actual times may vary due to customs or carrier delays.

📦 Secure Shipping & Tracking

Every order is carefully packed and shipped with a tracking number so you can follow your delivery every step of the way.

• ✔ Tracking Number Included with Every Order
• ✔ Real-Time Tracking Updates via Email
• ✔ Trusted International Carriers
• ✔ Secure, Protective Packaging
• ✔ Track your order anytime using the link in your confirmation email

⚠️ Important Delivery Notes

Please review the following before placing your order to avoid delays.

• Delivery times are estimates and not guaranteed
• Delays may occur during peak seasons, public holidays, or due to customs processing
• NOVIXA is not responsible for delays caused by carriers or customs authorities
• Ensure your shipping address is complete and accurate at checkout
• We are unable to redirect or modify orders once dispatched

⏳ Estimated delivery times begin after processing is complete.

❗ Incorrect addresses may result in lost packages. NOVIXA is not liable for address errors made by the customer.

🛃 Customs, Duties & Import Taxes

NOVIXA ships internationally and your order may be subject to customs duties, import taxes, or VAT depending on your destination country's regulations. These charges are the sole responsibility of the recipient and are not included in the product price or shipping fee charged at checkout.

Customs processing times vary by country and are entirely outside our control. If your order is held at customs, please contact your local customs office directly. NOVIXA cannot intervene in customs clearance processes.

🇺🇸 USA

Import duties may apply depending on the declared value and product category. Please check with U.S. Customs and Border Protection for current thresholds.

🇪🇺 European Union

VAT and customs duties may apply to imports. Rates and thresholds vary by EU member state. Please consult your local customs authority.

🇦🇺 Australia

GST and import duties may apply depending on the value and type of goods. Please refer to the Australian Border Force for current rules.

🇮🇱 Israel

Customs duties and VAT may apply. Applicable charges are determined by the Israel Tax Authority and Israeli Customs.

🌎 Rest of World

Import regulations vary by country. Please check with your local customs authority before placing your order.

📋 Important Note: NOVIXA is not responsible for customs delays, fees, or confiscated shipments. Orders refused at customs may not be eligible for a refund.

Returns & Refunds

Not satisfied with your order? Review our full Returns & Refund Policy for eligibility, timelines, and how to submit a request.

View Refund Policy →

Why Customers Trust NOVIXA

Secure worldwide delivery, transparent policies, and dedicated customer support — every order, every time.