RETURNS & REFUNDS POLICY
Easy & Risk-Free Returns
At NOVIXA, we believe shopping should feel safe, simple, and stress-free. That's why we provide a transparent and customer-friendly return experience.
30-Day Return Policy
You have 30 days from receiving your order to request a return.
- Item must be unused and in original condition
- Original packaging required
- Proof of purchase required
How To Start A Return
- Contact support@novixanow.com
- Send your order number and reason for return
- Wait for approval and instructions
Note: Returns sent without prior approval may not be accepted.
Damaged or Incorrect Items
Please inspect your order upon arrival. If the item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue as quickly as possible.
Non-Returnable Items
The following items are not eligible for return:
- Custom or personalized products
- Personal care items
- Perishable goods
- Gift cards & sale items
Refund Information
Refunds are issued after the returned item has been inspected and approved. Processing time may take up to 10 business days after approval.
Need Help?
Our support team is always ready to help with returns, refunds, shipping, and order questions.
Worldwide Shipping
Fast & Secure Global Delivery
We provide trusted worldwide shipping with secure packaging, fast processing, and real-time tracking updates.
| Feature | Details |
|---|---|
| Worldwide Delivery | Reliable international shipping to customers globally. |
| Fast Processing | Orders are processed quickly and efficiently. |
| Secure Packaging | Products are packed carefully for safe transportation. |
| Tracking Updates | Real-time tracking updates sent after shipment. |