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Frequently Asked Questions

What is your return policy?

We offer a 30-day return window from the date of delivery. Items must be unused, in their original condition, and returned with original packaging and proof of purchase. EU customers are entitled to withdraw within 14 days under EU consumer law. To initiate a return, visit your account at account.novixanow.com or use the link in your SMS order confirmation.

Do you offer free shipping?

Yes, free shipping is available for selected regions and during special promotions. For some international destinations, a shipping fee may be calculated at checkout. We encourage you to check your cart to see the exact shipping cost before completing your purchase.

How long does delivery take?

Orders are processed within 1–2 business days after payment confirmation. Estimated delivery times are 5–8 business days within Israel, 7–14 business days to the United States, and 5–8 business days for other international destinations. Delivery times may vary due to customs, local courier delays, or holidays. Once shipped, you'll receive a tracking number by email.

What products does NOVIXA offer?

NOVIXA offers a curated collection of luxury timepieces and fine jewelry. Our selection includes 925 Sterling Silver jewelry sets, necklaces, earrings, and bracelets; smartwatches with AMOLED displays and Bluetooth calling; men's and women's quartz and dress watches; rhinestone bracelet watches; and exclusive collections such as the Clover Luxe and Clover Bracelet Watch series.

How can I contact NOVIXA support?

Our customer support team is available Monday through Friday. You can reach us by email at support@novixanow.com or visit our website at novixanow.com. For refunds, once your return is approved, the refund will be issued to your original payment method within up to 10 business days. For damaged or incorrect items, please contact us within 48 hours of delivery. Orders can be cancelled at any time before fulfillment—simply contact us as soon as possible.

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Products

925 Sterling Silver Snake Tassel Drop Earrings

925 Sterling Silver Snake Tassel Drop Earrings

$149.00
Clover Bracelet Watch / Free shipping

Clover Bracelet Watch / Free shipping

Regular price $89.66 Sale price $56.99
Crystal Drop Bridal Jewelry Set – 925 Sterling Silver & Zircon

Crystal Drop Bridal Jewelry Set – 925 Sterling Silver & Zircon

Regular price $266.00 Sale price $133.33
Luxury 5-Piece Watch & Jewelry Set

Luxury 5-Piece Watch & Jewelry Set

Regular price $138.88 Sale price $66.67

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